Your responsibilities

• Support the management and response of customer service tickets retail channels, following defined processes and service guidelines. 
• Provide clear, professional, and customer-oriented written communication. 
• Coordinate and follow up on service cases together with Technical Support and Service Coordinators. 
• Escalate technical or complex cases to senior team members when required. 
• Upload and support the management of service-related invoices in internal systems. 
• Assist in the preparation of basic reports (e.g. ticket status, response times, invoicing data) using Excel. 
• Maintain accurate and up-to-date documentation of cases and customer interactions in internal systems. 
• Support general administrative and operational tasks within the After Sales and Customer Service team.

Your profile

• German: Advanced level (written and spoken) – mandatory. 
• English: Advanced level (written and spoken).
• Advanced Excel skills (preferred), including use of formulas and basic data analysis. 
• Good knowledge of MS Office tools. 
• Willingness to further develop system and reporting skills.
• Technical, commercial, or administrative education (preferred). 
• Initial experience or internships in Customer Service, After Sales, or Administrative Support are an advantage. 
• Interest in working in e-commerce and retail service environments. 
• Experience with Amazon or ticketing platforms is a plus but not mandatory.

What we offer

• An international work environment and agile teamwork
• A goal-oriented and collaborative organizational culture
• Flexible working hours
• Various opportunities for further training and career development
• Employee benefit programs

Contact details

If you would like to be part of the Midea success story, please apply via our online portal with your application documents (cover letter, CV, references, salary expectations and earliest possible starting date).

About us

MAKE YOURSELF AT HOME - With this slogan, Midea Group has been committed to enriching households and people's lives through innovative technologies and products for over 50 years. Through continuous development, Midea Group is now a global leading technology group in consumer electronics and air conditioning, robotics, industrial automation and logistics. Every day more than 190,000 employees from over 200 countries develop products and solutions for the world of tomorrow.

Midea Europe GmbH is a subsidiary of the Midea Group. With products of the brands Toshiba, Midea, Comfee we offer surprising solutions for our customers in Europe. Rapid growth, daily challenges and opportunities motivate our employees to help shape the Midea success story.