Deine Aufgaben

• Develop, expand, and maintain the Authorized Service Partner network in Germany. 
• Identify, evaluate, and support the onboarding of new service centers, ensuring compliance with Midea standards and processes. 
• Coordinate and follow up on service orders and cases across the service network. 
• Act as a central interface between Technical Support, Spare Parts, Call Center, and Service Partners to ensure smooth case resolution. 
• Monitor and control ASP invoicing, validating accuracy, compliance, and alignment with agreed service conditions. 
• Track service performance, operational KPIs, and network efficiency. 
• Prepare and deliver regular follow-up and performance reports using Excel and CRM data. 
• Ensure all service cases, partner data, and documentation are properly maintained in CRM platforms. 
• Support continuous improvement initiatives related to service processes and network performance. 
• Conduct regular business trips within Germany to visit service partners, support network development, and perform operational follow-ups.

Dein Profil

• Advanced Excel skills, including reporting, data analysis, and KPI tracking. 
• Proven experience working with CRM platforms and service management systems. 
• Confident user of MS Office tools and digital platforms.
• Advanced Excel skills, including reporting, data analysis, and KPI tracking. 
• Proven experience working with CRM platforms and service management systems. 
• Confident user of MS Office tools and digital platforms.
• Strong organizational and coordination skills. 
• Ability to manage multiple stakeholders and cross-functional interfaces. 
• Analytical mindset with strong reporting and data interpretation skills. 
• High attention to detail, especially in invoicing and operational follow-up. 
• Proactive, structured, and solution-oriented working style. 
• Willingness and flexibility to travel within Germany.
• German: Advanced level (written and spoken) – mandatory. 
• English: Advanced level (written and spoken)

Was wir dir bieten

• An international work environment and agile teamwork
• A goal-oriented and collaborative organizational culture
• Flexible working hours
• Various opportunities for further training and career development
• Employee benefit programs

Wie du uns erreichst

If you would like to be part of the Midea success story, please apply via our online portal with your application documents (cover letter, CV, references, salary expectations and earliest possible starting date).

Über uns

MAKE YOURSELF AT HOME - Mit diesem Slogan setzt sich die Midea Group seit über 50 Jahren dafür ein, die Haushalte und das Leben der Menschen durch innovative Technologien und Produkte zu bereichern. Durch die kontinuierliche Weiterentwicklung ist die Midea Group heute ein global führender Technologiekonzern in den Bereichen Verbraucherelektronik und Klimatisierung, Robotik, industrielle Automation und Logistik. Mehr als 160.000 Mitarbeiter aus über 200 Ländern entwickeln Tag für Tag Produkte und Lösungen für die Welt von Morgen.  
  
Die Midea Europe GmbH ist eine Tochtergesellschaft der Midea Group. Mit den Produkten der Marke Midea, Teka, Küppersbusch, Toshiba, Comfee bieten wir überraschende Lösungen für unsere Kunden in Europa. Das schnelle Wachstum, die täglichen Herausforderungen und Chancen motivieren unsere Mitarbeiter, die Erfolgsgeschichte von Midea mitzugestalten.